Decreased Energy

Reduced power or does not reach maximum speed

Whether you're riding your bike for the first time, have recently unlocked it, or have been riding it for a while, there may be times when it seems like your bike is out of power or not reaching its top speed. Lack or reduction of power can occur for several different reasons.

Below is a checklist of options to review, which can help get your power levels back to normal. Remember that the accelerator is set to a limit of 32km/hr.

Battery

Is the battery switch next to the battery charger plug on? If it is off, it will cut power to the motor, so it should be left on at all times unless saving the battery.

Are the battery pins straight?

Sometimes the pins get bent during shipping or handling, and this affects the maximum power output. If the pins are bent please contact us as we will need to replace them.

Is the battery tray (the part where the battery sits) loose?

If so, you will notice that it makes noise while driving. It's an easy solution.

How charged was the battery?

Sometimes, if it's the end of the battery cycle or you're going up a hill with minimal battery life, you may experience a reduction in power. After a full charge, check if you have the same problem. Pedal assist sensor (PAS)

Is your SPA (Pedal Assist System) sensor dirty or has it moved?

If there is a buildup of dirt on the SPA sensor (located at the base of the right pedal spindle) or it has moved away from the spindle, it can affect the level of power delivered as you progress through the SPA levels. If it is dirty, clean it with a damp cloth and non-corrosive cleaning fluid, and if it has moved, simply gently push the sensor disc towards the bike frame.

Cable connections

Check that all cables connecting to the display, keyboard, and throttle pad are connected correctly. If they are connected incorrectly, power may be reduced. Try unplugging them and plugging them back in. Do not force any of the connections. They should slide together easily.

Throttle

Check that the throttle does not touch the keyboard when you press it. If it is in contact, it may limit how much you can press the accelerator. To fix this, simply move the keyboard a little to the right along the handlebars until you can press the accelerator all the way down without any resistance.

Tires

Are your tires set to 25 psi? The decrease in air pressure causes additional resistance, which slows down the bike.

Are your brakes or wheels rubbing the tires or chain?

While it may not be obvious, one of your brakes, wheels, or derailleur may be out of alignment. Balance the bike on one wheel at a time and turn the wheel freely, listening carefully for any rubbing sounds.