My Pulse does not turn on
In case my Pulse won't turn on, here is a guide to help you solve the problem.
A loose connection or low charge can cause your bike not to start.
Follow these steps to verify that your battery is charged and connected correctly.
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Check the charge level of your battery. With the battery switch on, press and hold the battery status button next to the battery lights. The more lights appear, the more charged the battery will be.
2. If the battery indicator shows no or low charge, fully charge the battery by following the steps in this article. If your battery is connected to the charger but is not charging, please contact our Customer Happiness Team with an image of your battery's serial number.
3. Once the battery is fully charged, reinstall the battery and try starting the bike again.
4. If the bike still does not turn on, check the battery connections per the following section Checking the Bike Battery Connections Remove the battery and press the power button on the keypad to discharge any excess power Inspect the battery pins to see if there is any damage or dirt.
5. If the battery pins appear normal, reinsert the battery.
6. Check the cable that connects to the screen. Unplug it, inspect it for damage, and if it looks normal, gently reconnect it without twisting or applying too much force.