Doubts

There's nothing more fun than taking out your Pulse for a day at the beach. The Pulse's thick tires make it a perfect companion for riding i...

Transfer/Deposit Select "Transfer or Deposit" among the payment methods when paying for your Pulse and our account details will appear in your ord...

Oh no! Although rare, these confusions can occur. Send us an email to hola@pulsebike.mx or call us at 443 577 6765 with your order number, email a...

Send us an email to hola@pulsebike.mx or call us at 443 577 6765 with your order number, email address and any photos (if necessa...

We are very sorry for what happened! While everything passes a quality inspection when it leaves our warehouse, it's difficult to control the ...

Welcome to the Urban Nomads! We are sure you are excitedly waiting for your Pulse to arrive. Please send us a message or call us at (+52) 443 ...

Serial number of your Pulse You can find your bike's serial number engraved on the handlebar post. Ba...

Brakes are a critical safety feature on any electric bike and therefore it is important to check them for any general wear and te...

Absolutely! We have everything you need to fully support your Pulse. Check our store and order what you need! ...

If you notice that the battery makes a noise while driving, it is possible that the battery tray (the part where the battery sits) has becom...

Reduced power or does not reach maximum speed Whether you're riding your bike for the first time, have recently unlocked it, or have been ridi...